Choose the customer update
Configure available order, payment, cancellation and shipping updates around the events your store supplies.
Commerce · Shopify integration Store events.
Store events.
Clear customer updates.
Connect store activity with timely customer communication. Choose the Shopify events you want to support, map their fields into approved templates and inspect the resulting message activity.
- Order workspace
- Event-based updates
- Connection health
From a store event to an updateExample workflow
- 01A supported Shopify event
An order or fulfillment event supplies the customer and order details.
- 02A mapped, approved template
Review the recipient, consent and the fields the event actually contains.
- 03A recorded message outcome
Inspect activity and resolve missing data, skipped messages or failures.
What your team can do
Keep the order and the update connected.
Build an update around an actual store event and the information it can provide.
Match the message to the event
Select a compatible approved template and map order, customer or tracking fields into its variables.
Inspect activity and recovery
Review outcomes, skips and failures. Checkout reminders need separate marketing permission and a supported template.
Plan the right setup
Choose the events your customers need.
Configure each message around a supported event and the fields it actually supplies.
Orders and payments
Order confirmation, payment confirmation, order updates and cancellation updates.
Shipping and delivery
Shipping updates and delivery progress using available fulfillment details and supported shipment statuses.
Checkout recovery
One reminder after 30 minutes of inactivity, with marketing permission and a compatible approved template. Confirm the store’s event coverage in a demo.
Example workflow
Plan a shipping update around a real event.
An example of using a store event to prepare a relevant customer message.
A useful next step
Your team can explain which store event led to an update and which information it used.
Your team can explain which store event led to an update and which information it used.
- 01
Connect and review your store
Confirm access, supported events and the customer data your store can share.
- 02
Map the template fields
Choose an appropriate approved template. Match the order reference and tracking details to fields actually supplied by the event.
- 03
Review the recorded activity
Inspect the event and its message outcome. Resolve missing data or failed processing before taking further action.
Make it work for your business
Bring your store workflow to a demo.
Shopify access, event coverage and customer data vary by store. We can review your connection method and the specific updates your business needs.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansWhich Shopify workflows can I configure?
The integration includes order confirmation, payment confirmation, order updates, cancellations, shipping updates, delivery progress and abandoned checkout recovery. Each workflow needs the relevant store access, data and template setup; ask us to demonstrate the ones you need.
How does abandoned checkout recovery work?
The configuration supports one reminder after 30 minutes of inactivity and cancellation when an order completes. It requires confirmed marketing permission and a compatible approved Marketing template. Tracking begins when enabled; older checkouts are not imported.
Does connecting a store activate every message?
No. Configure each workflow, confirm its template and field mappings, and test its outcomes. Valid customer numbers, consent, account readiness and message credits still matter.
See Wydely in action
Make the order update useful to the customer.
Review your store’s events, customer data and template workflow with our team.