Control the connection and messages
Keep Test and Live setup separate. Choose approved utility templates with mapped payment values, or use a matching automation flow for conditions and follow-ups.
Payments · PayU India integration Beta Verified payments.
Verified payments.
Thoughtful follow-ups.
Connect your PayU India merchant account to verified payment and refund updates. Review transactions and activity, then choose WhatsApp templates or automation flows for future Live events.
- Payment & refund events
- Test & Live modes
- Message activity
From payment event to customer updateExample workflow
- 01A PayU payment or refund event
A supported event arrives from the PayU India merchant account connected to your project.
- 02Verify the payment outcome
Wydely checks the event with PayU and confirms the customer data needed for messaging.
- 03Your chosen customer update
An enabled template or matching flow handles eligible Live events. Activity records the outcome.
Four views, one workspace
Keep verified events and customer communication together.
Connection, Automations, Payments and Activity keep setup and day-to-day review in one place.
Review received payment records
Review payments received through your webhook, with the available amount, currency, payment status and merchant transaction reference. Older payments are not imported.
Understand each event’s outcome
Inspect processing, message and flow outcomes in Activity. See why an update was skipped, such as a missing customer number or unavailable template value.
Supported payment events
Three updates your customers can understand.
Choose the events that fit your workflow. A payment event is evaluated against your message settings and customer permissions before sending.
Payment received
Acknowledge a successfully captured payment with the available amount, currency and payment reference.
Payment failed
Explain an unsuccessful payment attempt and offer a way to get help. A failed attempt does not mean the order is permanently unpaid.
Refund processed
Share a processed refund update using the available refund reference and amount. Bank credit timing can differ from the processing time.
Connection setup
Start in Test. Choose your Live updates.
The account owner connects the merchant account. Authorized team members can review activity and manage message settings according to their project permissions.
Messages stay under your control
Connecting does not enable customer messages. A matching active automation flow takes precedence over the direct template for that event.
Connecting does not enable customer messages. A matching active automation flow takes precedence over the direct template for that event.
- 01
Connect your PayU India account
Open Integration → PayU in your Wydely project and start in Test mode. The account owner enters the merchant key and salt for that mode. Wydely stores the credentials encrypted.
- 02
Register the webhook in PayU
In the matching PayU environment, open Developers → Webhooks and add the URL provided by Wydely. Enable successful and failed payment events and the refund updates available for your account.
- 03
Verify a test payment
Complete a test payment, then check the connection in Wydely. A supported, verified event confirms it. Review Payments and Activity; Test mode does not send customer messages or start automation flows.
- 04
Prepare the separate Live connection
Use your Live merchant credentials and matching webhook setup. Choose an approved utility template or automation flow, confirm customer permission and enable the updates you need. Review the result of each eligible event.
Account & access
Review the setup for your business.
This Beta integration is for PayU India merchant accounts. Availability depends on your Wydely project, account access and the payment or refund events supported by your PayU account.
Review your requirementsA few useful answers
Know what to expect.
Keep payment updates, payment requests and platform billing clear.
Explore WhatsApp PaymentsWhich PayU accounts does this integration support?
This connector is for PayU India merchant accounts. Setup uses the merchant key and salt for the selected Test or Live mode. Available payment and refund events depend on your PayU account; review your requirements in a demo.
Does connecting PayU start sending WhatsApp messages?
No. Messages start disabled. Test mode records events without sending WhatsApp messages or starting flows. Configure a separate Live connection, choose an approved utility template or automation flow, confirm customer permission and enable the intended messages.
Is this the same as collecting a payment inside WhatsApp?
The PayU integration receives and verifies merchant payment and refund events. To request a payment in a conversation, use the separate WhatsApp Payments workspace with an active PayU payment configuration. Setting up either connection does not verify the other. This connector does not initiate charges, issue refunds or create payment links.
Are earlier payments and every refund eligible for a message?
Earlier payments are not imported. A message needs a verified event, verified customer phone data and the required sending permissions. Refunds with an unconfirmed event time may be recorded without a message. Activity explains skipped events and other outcomes.
Does this change my Wydely subscription or message-credit billing?
No. Your PayU merchant connection handles customer payment updates. Wydely subscription payments and WCC messaging-credit purchases remain separate billing workflows.
See Wydely in action
Connect your payment updates to a clear next step.
Review your PayU India account, event coverage and customer-message workflow in a demo.