Connect the right catalog
Review your Meta catalog access and the catalog connected to the selected WhatsApp project.
Commerce · Product catalog Show the product.
Show the product.
Answer the next question.
Keep product information close to the conversation. Review the catalog connected to your WhatsApp project, choose the relevant items and use the supported sharing options to help customers ask better questions.
- Connected catalogs
- Product information
- Conversation sharing
From product interest to a conversationExample workflow
- 01The connected catalog
Review catalog access and the available product data.
- 02The relevant product
Choose the item the customer wants to discuss.
- 03A useful team reply
Share through the supported WhatsApp workflow and answer the next question.
What your team can do
Give the conversation something concrete.
Help a customer move from a broad enquiry to the product information they need.
Keep product context close
Browse the available product information so your team can discuss the item the customer is interested in.
Continue the conversation
Use supported catalog-sharing workflows and follow up on the customer’s product questions.
Plan the right setup
Keep the catalog’s role clear.
The product information is one part of a customer’s buying journey.
Products
Review the relevant connected catalog and the item data available for your project.
Conversations
Use supported catalog sharing to discuss the product in the WhatsApp thread.
Checkout and fulfillment
Stock, payment collection, order confirmation and delivery need the appropriate systems and setup.
Example workflow
Help a customer compare the right items.
An example for a team answering a product enquiry on WhatsApp.
A useful next step
The customer can discuss a specific product while your team keeps the conversation context.
The customer can discuss a specific product while your team keeps the conversation context.
- 01
Review catalog access
Confirm the connected catalog and the products your account can access.
- 02
Choose a relevant item
Find the product information that answers the customer’s request. Check the details against your catalog.
- 03
Share and follow up
Use a supported product message and continue the conversation with a teammate or a planned workflow.
Make it work for your business
Start with your catalog and account access.
We can review the product data you keep in Meta, account permissions and the sharing workflow available to your business.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansIs a catalog the same as a complete online store?
A catalog organizes product information for supported WhatsApp commerce workflows. Inventory, checkout, payment and fulfillment may require separate systems and setup.
Where does the product information come from?
The catalog workspace works with connected Meta catalog data. Your account needs the relevant asset permissions and a valid connection.
Can every product be sold on WhatsApp?
Products and commerce workflows must meet applicable WhatsApp and Meta commerce policies. Confirm eligibility and your account’s supported workflow before use.
See Wydely in action
Put useful product information in the conversation.
See the catalog connection and product-sharing workflow for your business.