This Privacy Policy for Shravyom Technologies LLP ("Company", "we", "us", or "our") describes how and why we collect, store, use, process, and share your information when you use our product Wydely and related services.

This Privacy Policy applies when you:

• Visit our website at https://wydely.io or any related website, dashboard, web application, mobile application, or page that links to this Privacy Policy
• Use Wydely, our WhatsApp CRM, marketing, automation, chatbot, customer support, and business communication platform
• Interact with us for sales, onboarding, customer support, marketing, events, or product-related communications

By using Wydely, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

For any privacy-related questions, you may contact us at:

Email: withus@wydely.io
Company: Shravyom Technologies LLP
Product: Wydely

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on Wydely, use our services, contact us, request support, subscribe to our services, or interact with our platform.

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Business name
• Job title or role
• Login credentials
• Billing address
• Company details
• WhatsApp Business details
• Customer contact information uploaded or managed by you
• Chat, campaign, automation, and CRM-related data
• Payment and subscription-related information

We may also collect information that your business uploads to Wydely, such as customer names, phone numbers, WhatsApp numbers, tags, notes, messages, campaign data, and conversation history.

You are responsible for ensuring that you have the required consent or lawful basis to upload, process, and communicate with your customers through Wydely.

2. Sensitive Information

We do not intentionally collect or process sensitive personal information unless it is provided by you or your customers while using our platform.

You should not upload sensitive personal data unless it is necessary for your business use case and you have proper consent or legal authorization to process such data.

3. Payment Information

If you purchase a paid subscription or service from Wydely, we may collect information required to process your payment.

Payments may be processed through third-party payment providers such as Razorpay, Cashfree, Stripe, Chargebee, or other payment gateway partners. We do not store full credit card, debit card, UPI, or net banking credentials on our own servers.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

4. Information Automatically Collected

When you visit or use Wydely, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages visited
• Date and time of usage
• Login activity
• Feature usage
• Error logs
• Crash reports
• Location inferred from IP address
• System and performance data

This information is used to maintain security, improve performance, monitor usage, prevent fraud, debug issues, and improve the overall Wydely experience.

5. Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, local storage, and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve product experience
• Analyze usage
• Measure marketing performance
• Prevent fraud and abuse
• Improve website and dashboard performance

You can control cookies through your browser settings. However, disabling cookies may affect certain features of Wydely.

6. Information from Third Parties

We may receive limited information about you from third-party sources, including:

• Payment gateways
• WhatsApp Business API providers
• Meta/Facebook integrations
• CRM integrations
• Marketing partners
• Analytics providers
• Public business databases
• Social media platforms
• Authentication providers such as Google login

The information received depends on your interaction with these services and the permissions you provide.

7. How Do We Use Your Information?

We process your information to provide, operate, improve, and secure Wydely.

We may use your information for the following purposes:

• To create and manage user accounts
• To provide access to the Wydely dashboard
• To enable WhatsApp CRM, chatbot, automation, and campaign features
• To send messages, templates, notifications, and customer communications as configured by you
• To process payments and manage subscriptions
• To provide customer support
• To respond to queries and service requests
• To improve product features and user experience
• To monitor and prevent fraud, abuse, spam, and unauthorized access
• To comply with legal and regulatory obligations
• To send product updates, service alerts, and important notices
• To send marketing communications, where permitted by law
• To analyze product usage and improve platform performance

8. WhatsApp and Meta Platform Data

Wydely may integrate with WhatsApp Business APIs, Meta APIs, and related communication infrastructure.

When you connect your WhatsApp Business account or use WhatsApp-related features through Wydely, certain business and customer communication data may be processed, including:

• WhatsApp phone numbers
• Business profile information
• Message templates
• Incoming and outgoing messages
• Delivery and read status
• Customer replies
• Conversation timestamps
• Webhook events
• Media files, where applicable

Your use of WhatsApp Business services is also subject to Meta's applicable terms, policies, and data processing rules.

You are responsible for ensuring that your WhatsApp communications comply with applicable laws, Meta policies, customer consent requirements, and anti-spam rules.

9. When and With Whom Do We Share Information?

We may share your information only where necessary for business, operational, legal, or service-related purposes.

We may share information with:

• Cloud hosting providers
• Payment gateway providers
• WhatsApp Business API providers
• Meta/Facebook services
• Email and communication service providers
• Analytics and monitoring tools
• Customer support tools
• Fraud prevention and security providers
• Professional advisors such as auditors, lawyers, and accountants
• Government authorities, regulators, or law enforcement when required by law

We may also share or transfer information in connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of company assets.

We do not sell your personal information.

10. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Account, billing, business, customer communication, and CRM data may be retained while your account is active.

After account closure or inactivity, we may delete or anonymize your data unless we are required to retain it for legal, tax, accounting, fraud prevention, or compliance purposes.

Backup data may remain in secure backup systems for a limited period before deletion according to our backup retention practices.

11. How Do We Keep Your Information Safe?

We use reasonable technical and organizational security measures to protect personal information.

These measures may include:

• Secure access controls
• Password protection
• Encryption where applicable
• HTTPS/TLS
• Role-based access controls
• Server monitoring
• Logging and audit controls
• Restricted internal access
• Secure infrastructure practices
• Regular review of security risks

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

You are responsible for keeping your login credentials secure and for controlling access to your Wydely account.

12. Your Responsibilities as a Business User

If you use Wydely to communicate with your customers, you are responsible for:

• Obtaining proper customer consent
• Following WhatsApp and Meta policies
• Avoiding spam or unauthorized messaging
• Keeping customer data accurate
• Respecting opt-out and unsubscribe requests
• Using approved templates where required
• Ensuring lawful collection and upload of customer data
• Responding to customer privacy requests, where applicable

Shravyom Technologies LLP acts as a service provider or processor for customer data that you upload or manage through Wydely.

13. Marketing Communications

We may send you marketing emails, product updates, promotional messages, or service-related communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying with an opt-out request where applicable
• Contacting us at support@shravyom.com

Even after opting out of marketing messages, we may still send important service-related messages, billing notices, security alerts, or account-related communications.

14. Social Logins

Wydely may allow you to register or log in using third-party accounts such as Google or other supported providers.

If you choose to use social login, we may receive certain profile information from that provider, such as your name, email address, profile picture, and account identifier.

We use this information only for authentication, account management, and service-related purposes.

15. Do-Not-Track Signals

Some browsers provide a "Do Not Track" signal. At present, there is no uniform industry standard for recognizing or responding to such signals.

Therefore, we do not currently respond to Do-Not-Track browser signals. If a standard is adopted in the future, we may update this Privacy Policy accordingly.

16. Children's Privacy

Wydely is intended for business users and is not directed toward children under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

If you believe we have collected information from a child, please contact us at support@shravyom.com.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: support@shravyom.com

We may need to verify your identity before processing your request.

18. International Data Transfers

Your information may be processed and stored in India or other countries where our service providers, cloud infrastructure, or partners operate.

By using Wydely, you understand that your information may be transferred to and processed in countries outside your place of residence, subject to applicable data protection laws.

19. Third-Party Links and Services

Wydely may contain links to third-party websites, tools, integrations, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. We recommend that you review the privacy policies of any third-party services you use.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

The updated version will be indicated by a revised "Last updated" date. The updated policy will become effective when it is posted on our website or platform.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Shravyom Technologies LLP
Product: Wydely
Website: https://wydely.io
Email: withus@wydely.io

22. Review, Update, or Delete Your Data

To request access, correction, update, export, or deletion of your personal information, please contact us at:

withus@wydely.io

We will review and respond to your request in accordance with applicable laws.