Refund Policy
Last updated: July 2025 · Shravyom Technologies LLP
This Refund Policy applies to the purchase and use of Wydely by Shravyom Technologies LLP. It is designed to be fair and reasonable while protecting against misuse of the refund process.
1. Trial Period
Wydely may offer a free trial, demo or limited free plan so you can explore the platform. Since you are not charged during a free trial, no refund applies to the trial period.
2. Subscription Services
After the trial, paid subscription fees are generally non-refundable. The trial is provided so you can decide before paying. You may cancel to avoid being charged in the next billing cycle.
3. Non-Refundable Services
Subscription fees, WhatsApp conversation/messaging credits, broadcast & automation usage, add-ons, third-party/Meta/BSP charges, one-time setup fees, custom development, and onboarding/consultation fees are non-refundable once activated or consumed.
4. Technical Issues
If you face continuous technical issues, report them to support. If confirmed and unresolved within a reasonable time, a partial or full refund may be considered at our sole discretion. This excludes issues caused by incorrect setup, Meta/WhatsApp restrictions, rejected templates, user-side configuration or third-party downtime.
5. Unauthorized or Fraudulent Charges
If you believe a charge is unauthorised, duplicate or fraudulent, contact us immediately at withus@wydely.io with transaction details and proof. If verified, we may issue a full or partial refund.
6. Cancellation
You may cancel any time, effective at the end of the current billing cycle. No refund is provided for the remaining unused period except under special circumstances reviewed case-by-case.
7. Plan Downgrades
Downgrades usually apply from the next billing cycle. No refund or credit is issued for the remaining current period unless specifically approved.
8. WhatsApp, Meta & Third-Party Charges
Charges incurred via Meta, WhatsApp, BSPs, payment gateways or third-party integrations are non-refundable once consumed or billed.
9. Refund Process
To request a refund, email withus@wydely.io with your business name, registered email, phone, transaction ID, date, amount and reason. Submitting a request does not guarantee approval; approved refunds go to the original payment method.
10. Refund Approval Timeline
We review requests within a practical timeframe. Processing time varies by payment gateway, bank or UPI provider; we are not responsible for third-party delays.
11. Contact & Amendments
For billing, cancellation or refund queries, contact withus@wydely.io. We may update this policy at any time; changes are effective when posted.