See the conversation
Work from a shared WhatsApp inbox with message history and customer details close at hand.
Customers · Shared team inbox Every conversation.
Every conversation.
A clear owner.
Keep customer conversations together. Search and filter the chat list, reply from the message thread, and review the assigned agent, contact details and notes beside the conversation.
- Shared conversations
- Teammate assignment
- Customer context
Shared team inboxWydely product UI · sample data
What your team can do
Good service starts with a connected team.
A customer should not need to explain the same enquiry again just because someone else picks up the conversation.
Give each enquiry an owner
Assign conversations to teammates so the next reply has a clear person responsible for it.
Keep the context
Use private notes and contact information to prepare the next teammate for a useful follow-up.
Example workflow
From a new enquiry to a helpful reply.
An example of how a sales or support team can work together on one conversation.
A useful next step
A teammate can pick up the enquiry with its conversation history and a clear responsibility.
A teammate can pick up the enquiry with its conversation history and a clear responsibility.
- 01
Receive the enquiry
A customer asks about a product or service on WhatsApp. Review their message and the available contact history.
- 02
Assign and prepare
Choose the teammate who can help. Add the relevant context in a private note or contact field.
- 03
Reply and follow up
Continue the conversation from the shared workspace and keep the customer’s next step clear.
Make it work for your business
Set up the way your team works.
Review your team size, conversation access and reply process in a walkthrough. We can help map the inbox to your day-to-day responsibilities.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansCan several teammates work in the inbox?
Wydely includes team access and conversation assignment. The number of agents and their available actions depend on your plan and permissions.
Will customers see private notes?
Private notes are for your team’s context. They are separate from replies sent to the customer.
Can I send any message at any time?
WhatsApp’s customer service window and template requirements still apply. Use an approved template when required and respect the customer’s consent.
See Wydely in action
Bring your team into one conversation.
See how enquiries, assignment and follow-up fit your team’s workflow.