Choose your message
Use an approved utility template, map values such as customer name and order total, preview the message and enable each automation when ready.
Commerce · WooCommerce integration Beta A store update.
A store update.
A customer kept informed.
Connect WooCommerce orders to WhatsApp. Send the updates your customers need, from order confirmation to payment and cancellation, with templates you choose and message activity you can review.
- Five order updates
- Approved templates
- Order & activity history
From checkout to confirmationExample workflow
- 01A customer places an order
WooCommerce supplies the order, customer and payment details.
- 02Your enabled message is checked
The selected template, required values and customer eligibility determine whether it can send.
- 03Review the result in Wydely
See order records and message outcomes, including skipped updates that need attention.
Your WooCommerce workspace
Set up, send and understand each update.
Connection, Automations, Orders and Activity give your team a clear place to manage the integration.
Keep order context close
Review customers, items, payment methods, totals and order statuses. Import historical orders into the workspace without sending old notifications.
See what needs attention
Check connection and import status. Review message outcomes, missing phone numbers and skipped updates in Activity before taking the next step.
Five supported automations
Messages that follow the order.
Enable the updates that fit your customer journey. Each follows a specific event or status recorded by your WooCommerce store.
Order confirmation
Acknowledge a new order and share its reference, items and total using the values you select.
Payment received
Confirm a recorded online payment. Cash on delivery orders do not trigger this payment message.
Order completed
Tell the customer when your store marks the order completed. This status does not verify delivery.
Order cancelled
Notify the customer when their order changes to cancelled, with a clear route to ask for help.
Order failed
Keep the customer informed when the store records a failed order and help them continue the conversation.
Plan around the supported scope
This connection covers order updates. Shipping tracking and abandoned-cart reminders are not included.
This connection covers order updates. Shipping tracking and abandoned-cart reminders are not included.
Connect your store
Approve access. Choose the updates.
The account owner starts in Integrations → WooCommerce. Use the public HTTPS website where your store is installed.
You control when messages start
Connecting the store does not switch on automations. Configure and enable each message separately.
Connecting the store does not switch on automations. Configure and enable each message separately.
- 01
Enter your store website
Use your store URL, including its subdirectory if needed. Choose Connect WooCommerce to open your store’s approval screen.
- 02
Review and approve access
Approve access to order data and permission to set up order notifications. Where available, you can also connect using Read/Write WooCommerce REST API keys.
- 03
Set up your order messages
Choose approved utility templates, map the order values and confirm customer permission. Preview each message, save your changes and review Activity as new events arrive.
Account & setup
Start with the right access and customer details.
Bring your WooCommerce setup and the order messages you need to a demo. We can review project availability, store access and template requirements with you.
Team access follows your project permissions. The account owner manages the connection; team members with settings edit permission can manage messages and imports.
Review your setupA few useful answers
Know what to expect.
Understand the supported messages and setup before connecting your store.
Explore integrationsWhich WooCommerce messages can I configure?
The beta connection supports five order updates: order confirmation, payment received, order completed, order cancelled and order failed. Choose an approved utility template and confirm customer permission before enabling each automation.
Does it include abandoned-cart recovery or shipping tracking?
No. This connection covers order updates. Shipping tracking and abandoned-cart reminders are not included. Ask us to review your store workflow if you need either capability.
Does an order marked completed mean it was delivered?
No. The completed message follows the status recorded in WooCommerce. It does not verify carrier delivery. Payment received also requires a recorded payment and does not send for cash on delivery orders.
Will connecting or importing old orders send customer messages?
No. Connecting does not switch on automations. Historical imports update your order list without sending messages. Configure and enable each automation for eligible new events.
Who can connect the store and manage messages?
The Wydely account owner manages the store connection. Team members need the relevant project Settings access, and editing automations or importing orders requires settings edit permission. Connection and automation availability depend on your project setup.
See Wydely in action
Keep your customers close to their order.
Review your store setup, supported order updates and WhatsApp templates with our team.