Information used to provide Wydely
Our Privacy Policy covers account and business details, customer information you upload, and chat, campaign and usage data. Connected WhatsApp workflows can involve messages, templates, media and delivery status.
Security & data guidance
Your team. Your data.
Clear responsibilities.
Understand the published policies, review team access and plan how customer information is handled. Use this guide before connecting your business or inviting your team.
What our policies cover
Know how information supports the service.
Access and account responsibilities
Our published policy describes reasonable safeguards including access controls, HTTPS/TLS and role-based access. Keep account credentials confidential, review your team’s permissions and report suspected unauthorized access.
Connected services and providers
Providing the service can involve WhatsApp/Meta, cloud, communication, analytics and payment providers. Their services and terms can also apply. Review what you connect and secure the credentials used for integrations.
Consent, retention and data requests
Your business is responsible for the consent and lawful basis for customer information it manages. Our Privacy Policy explains retention and requests to review, update, export or delete personal information.
Practical steps for your team
Make responsible use part of the routine.
01
Choose permissions carefully
Match access to each person’s work. Review it when roles change or someone leaves the team. Keep credentials out of shared documents and messages.
02
Keep outreach permission clear
Keep consent records, follow opt-out requests and review your audience before launching campaigns. Avoid uploading data you do not need.
03
Report with useful context
For a suspected issue, contact withus@wydely.io with the affected account, approximate time and a description. Do not include secrets or unnecessary customer data.
Company documents
Read the details before you connect.
Make it work for your business
Need a specific security or procurement answer?
Share the requirement with our team so we can address your questions before you connect your business.