Start with your information
Add supported business knowledge sources and the instructions that should guide answers. Keep important facts current.
Automation · AI assistance Your business knowledge.
Your business knowledge.
More helpful replies.
Give your assistant approved business information, define how it should respond and test real customer questions. Review the answers before choosing how AI fits into your team’s conversations.
- Business knowledge
- Reply testing
- Human review
A reply you can reviewExample workflow
- 01Approved business information
Provide the facts, sources and instructions your business wants to use.
- 02A realistic test question
Check the answer against the source information and your expected behavior.
- 03Review and choose the next step
Keep a human path for uncertain questions. Confirm the reply modes your workspace supports.
What your team can do
Start with what your business knows.
A useful assistant needs approved information, clear boundaries and a person who can take over.
Test a real question
Try the questions customers ask, review the generated reply and fix missing or unclear source information.
Choose the right level of assistance
Review suggested answers and the available reply modes. Confirm automatic-reply eligibility and a clear handoff to your team.
Plan the right setup
Choose the mode around the customer task.
Use the walkthrough to review the controls available for your workspace.
Business knowledge
Prepare approved website, text or document information using the source options available to your account.
Testing and suggestions
Review the answer, its supporting information and the human next step for an uncertain request.
Automatic replies
Availability depends on the connected AI service and eligible account setup. Confirm the scope and handoff behavior before activation.
Example workflow
Teach, test and review one customer question.
An example for a business answering common enquiries about its services.
A useful next step
Your team can assess the assistant against your business information before relying on its replies.
Your team can assess the assistant against your business information before relying on its replies.
- 01
Add approved knowledge
Provide current business information and instructions. Check that important facts are complete and accurate.
- 02
Try real customer questions
Test common enquiries and questions the assistant should pass to your team. Review what the answer is based on.
- 03
Choose the right reply mode
Use the modes available to your account. Keep human review and takeover appropriate to the customer’s request.
Make it work for your business
Review the right AI mode for your business.
Bring a few common customer questions and the information you use to answer them. We can demonstrate testing, reply controls and the modes available to your workspace.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansIs AI the same as a visual chatbot?
A visual chatbot follows the conversation paths you build. AI assistance uses your business information to prepare replies. They serve different needs and should be tested for your workflow.
Will it answer everything about my business?
The assistant depends on the information you provide. Unsupported or uncertain requests should have a path to your team; keep important facts current and test the answers.
Are automatic replies available to every account?
Do not assume that every account has the same AI modes. Ask for a demo of the reply modes available to your account, including any eligibility and usage requirements.
See Wydely in action
See what useful AI looks like for your business.
Bring your FAQs and a few customer questions. We will review knowledge, replies and handoff together.