Review your configuration
Check the payment configurations available to your connected WhatsApp account and their current setup status.
Commerce · WhatsApp payments A clear order.
A clear order.
A clear way to pay.
Prepare an order-related payment request with clear items, an amount and a reference. Review eligible payment configurations and confirm the payment outcome separately from message delivery.
- Payment setup
- Order details
- Outcome review
An order request with a clear outcomeExample workflow
- 01Review the order
Confirm the items, amount, currency and unique order reference.
- 02Use an eligible configuration
Prepare a request through the payment setup approved for your account.
- 03Confirm the payment outcome
Treat sent, delivered and paid as separate events.
What your team can do
A payment request needs more than a button.
Connect the right configuration and make the order details clear before asking a customer to pay.
Complete the required setup
Review the supported gateway or UPI setup, authorization and testing your account requires.
Prepare a clear request
Choose an eligible configuration and review the order reference, items, currency and amount before sending.
Plan the right setup
Three statuses. Three different meanings.
Keep your team’s follow-up tied to a confirmed payment outcome.
Request prepared
The order, amount and eligible payment configuration are ready for review.
Message delivered
The customer received a payment request. That does not mean the payment completed.
Payment confirmed
Use the provider’s recorded payment outcome before acknowledging receipt or changing fulfillment.
Example workflow
From an order enquiry to a payment request.
An example for an eligible account with a configured payment method.
A useful next step
Your team can keep the order, customer request and payment outcome clearly connected.
Your team can keep the order, customer request and payment outcome clearly connected.
- 01
Confirm payment readiness
Review configuration status and complete any required authorization or testing.
- 02
Check the order details
Confirm the customer, items and amount. Prepare the supported payment-request message.
- 03
Review the actual outcome
Continue the customer conversation and check the payment outcome. Message acceptance or delivery alone does not confirm payment.
Make it work for your business
Review eligibility before planning checkout.
Payment availability depends on market, account eligibility and the supported provider setup. We will review the methods and workflow available to your business.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansWhich payment methods can I use?
Available methods depend on your market, WhatsApp account and supported configuration. Review your gateway or UPI requirements in a demo.
Does a delivered request mean the customer paid?
No. A payment request can be accepted or delivered before a payment is completed. Confirm the payment outcome separately.
Are customer payments the same as Wydely credit purchases?
No. Customer payment requests relate to an order. Wydely subscriptions and messaging-credit purchases are separate billing workflows.
See Wydely in action
Review the payment journey your business needs.
Explore eligibility, configuration and a clear order-request workflow with our team.