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Automation · WhatsApp Flows

Collect the details.
Keep the conversation.

From appointment requests to customer feedback and product preferences, collect useful answers inside WhatsApp. Start with a ready form, adjust the questions and inspect each customer screen as you build.

Explore in a demo See the workflow
  • Form builder
  • Form preview
  • Customer responses
Appointment requestWydely product UI · sample data
Wydely Appointment request Flow editor with the preferred-date question selected and a customer preview for service and date.
Ask for a service and preferred date in one Flow. Your team confirms availability and the appointment after reviewing the request.
What your team can do

A better enquiry starts with the right questions.

Use a form when your team needs a few clear details before following up.

Build a focused form

Arrange supported form fields and screens around the information your team needs.

Review the customer journey

Preview the form and check the path before publishing. Confirm the data and permissions required for your use case.

Work with the responses

Review submitted details in the response workspace and export available responses for follow-up.

Choose the task. Shape the questions.

A different Flow for a different conversation.

Use the appointment example above for scheduling requests, or begin with an enquiry or feedback form. These are actual Wydely starter interfaces you can tailor to your business.

One screen · four questions

Contact & service enquiries

Collect the essentials before your team replies. Edit the name, email, phone and message questions to suit the enquiry.

Contact formWydely product UI · sample data
Wydely Contact form builder showing four enquiry questions beside an empty customer preview.
Contact form draft with required questions and an empty customer preview.
One screen · rating & comments

Customer feedback

Give customers clear choices for their experience, with an optional comment when they want to explain more.

Customer feedbackWydely product UI · sample data
Wydely Customer feedback Flow with Excellent, Good and Needs improvement choices beside the customer preview.
Customer feedback draft with single-choice answers and an optional comment.
One request. Three clear screens.

See a product enquiry unfold.

The Personalised offer request starter separates interests, preferences and contact details. Open each step to see its editor and customer preview.

01Your interestsLet customers choose the products they want to hear about.
Product interestsWydely product UI · sample data
Wydely Personalised offer request Flow on screen one, with multiple-choice product interests and the customer preview.
Screen 1 of 3 · Select interests. These product options belong to the editable starter.
02Your preferencesAsk what matters most, with an optional budget and currency.
Product preferencesWydely product UI · sample data
Wydely three-screen offer Flow on screen two, showing priority choices and an optional budget question.
Screen 2 of 3 · Capture preferences. Your team confirms current prices, stock and any offers.
03Contact detailsFinish with contact details and permission to respond to this request.
Offer request contact detailsWydely product UI · sample data
Wydely offer Flow on screen three, showing name, phone and a required permission checkbox in the customer preview.
Screen 3 of 3 · Request a follow-up. This does not reserve stock or guarantee an offer.

These captures show drafts and layout previews. Test the complete journey in WhatsApp before publishing or sharing.

Keep the work together

Find the form. Continue where you left off.

Use Your Flows to open a draft, filter by status or start another form. The Responses tab is the next place to review available submissions after customers complete a shared Flow.

  • Search the Flows loaded in your workspace.
  • Separate drafts, ready forms and items needing attention.
  • Build, test and share from the same form workspace.
Your FlowsWydely product UI · sample data
Wydely WhatsApp Flows directory showing Contact form, Customer feedback and Appointment request drafts, search and status filters.
Flow directory with three sample drafts. Ready status and response availability depend on your account and published forms.
Example workflow

Turn a service enquiry into a useful brief.

An example of collecting the details a teammate needs to follow up.

A useful next step
Your team gets structured enquiry details without asking the customer to repeat every answer.
  1. 01

    Choose the questions

    Ask for the customer’s service interest and other relevant details. Keep the form short and clear.

  2. 02

    Preview and prepare the invitation

    Review the screens, publish the ready form and prepare an invitation template where required.

  3. 03

    Collect and follow up

    Send through a supported workflow, review the customer’s submitted response and continue with a teammate.

Make it work for your business

Start with the details your team needs.

Bring an existing enquiry form or questionnaire. We can review the fields, invitation and account requirements with you.

Review your requirements
A few useful answers

Know what to expect.

Review the details before choosing your workflow.

Explore plans
How are Flows different from chatbot flows?

WhatsApp Flows present a structured form with screens and fields. A chatbot guides a message-by-message conversation. Choose the format that makes the customer’s task easier.

Can I export responses?

The response workspace includes an export workflow for available submissions. Access and the supplied response data depend on your project permissions and form setup.

Can a form show live booking slots or order data?

Business data needs a supported connection and the right access. Review any booking or order requirements before promising a live lookup in your form.

Message templates Contacts & segmentation Visual chatbot builder
See Wydely in action

Make your next enquiry easier to understand.

Explore a form, its invitation and the response workflow in a demo.

Book a demo