Build a visible journey
Arrange messages, media, templates and connected branches on a visual canvas. Start from an available example or your own process.
Automation · No-code WhatsApp chatbot A useful first reply.
A useful first reply.
A clear next step.
Build the conversation your customers need. Arrange messages, reply choices and branches visually, collect useful details and bring in the right teammate when it is time to follow up.
- Visual conversation builder
- Collected replies
- Team assignment
Visual chatbot builderWydely product UI · sample data
What your team can do
Design the conversation, one decision at a time.
Give common enquiries a repeatable opening while keeping a person within reach.
Ask and keep the answer
Collect a customer reply and save the relevant detail to a contact field. Route the next step using the paths you configure.
Bring your team in
Add a tag, update contact context or assign a teammate. Make the handoff and unanswered paths part of the conversation design.
A closer look
Make each choice lead somewhere useful.
Configure the welcome, reply buttons and the path that follows each answer. Include unexpected replies and unanswered questions in the design.
- Use the words your customers understand.
- Collect only the details your team needs.
- Make the path to a person easy to find.
A closer lookWydely product UI · sample data
Example workflow
Start with one enquiry you already understand.
An example process for a team that handles product, delivery and return questions.
A useful next step
Your team receives the customer’s enquiry with the context collected along the way.
Your team receives the customer’s enquiry with the context collected along the way.
- 01
Connect your account
Review your WhatsApp Business account, number and the access needed for the flow.
- 02
Choose the opening
Start from an available starter or create a focused welcome with clear reply choices.
- 03
Build the paths
Arrange messages and conditions. Decide what details to collect and which contact fields should hold them.
- 04
Test every route
Check valid answers, unexpected replies, missing responses and the path to a teammate.
- 05
Publish with a follow-up plan
Review the setup before publishing, then monitor the conversations and refine the flow.
Make it work for your business
A flow needs more than a welcome message.
Bring your opening question, the details you need and the person who should handle each kind of enquiry. We can work through the branches with you.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansHow is a chatbot different from AI assistance?
The visual chatbot follows the messages, choices and conditions you configure. AI assistance uses business knowledge to help prepare answers. Choose based on the customer task and test the behavior you expect.
Can the builder check orders or book appointments?
A flow can collect an order reference or booking preference. A live order lookup or confirmed appointment needs the appropriate business data and a supported integration. Review that exact journey in your demo.
Can I hand the conversation to a teammate?
The builder includes teammate assignment and contact-context actions. Configure the destination and make sure the team has the right access and a process for responding.
See Wydely in action
Build a conversation your team can follow through.
Walk through a real enquiry, its branches and the human next step with Wydely.