Start a relevant conversation
Prepare an opted-in audience, select an approved template and review the campaign before sending.
Platform · WhatsApp Business API Your WhatsApp conversations.
Your WhatsApp conversations.
One connected workspace.
Bring campaigns, customer chats and no-code automation together around your business number. Give your team the contacts, messages and follow-up context they need to keep the journey moving.
- Campaigns & templates
- Shared team inbox
- No-code automation
Your WhatsApp workspaceWydely product UI · sample data
What your team can do
The API connection is the start of the workflow.
Use the connected workspace to plan outreach, continue customer replies and keep the next step clear.
Continue with your team
Work from a shared inbox, assign the conversation and keep customer details and private notes close to the reply.
Make routine enquiries repeatable
Use the visual builder to offer choices, collect details and route a customer to the right next step.
Plan the right setup
Different tools for different parts of the journey.
Choose the customer task first, then the feature that serves it.
Campaigns and templates
Prepare opted-in outreach and reusable customer updates.
Inbox and contacts
Continue replies with assignment, customer history and organized contact information.
Chatbots and WhatsApp Flows
Use a message-by-message journey or a structured form depending on what the customer needs to do.
Example workflow
From business number to useful customer conversations.
The setup journey depends on your existing WhatsApp account and any reviews the account requires.
A useful next step
Your first campaign and the replies it generates have a connected place for the team to work.
Your first campaign and the replies it generates have a connected place for the team to work.
- 01
Review your business setup
Confirm your business details, number and access to the relevant Meta business assets.
- 02
Connect the WhatsApp account
Work through the supported onboarding path for a new or existing WhatsApp Business Account.
- 03
Prepare the first conversation
Check account readiness, templates, recipient consent and team access. Test the workflow before sending to customers.
Make it work for your business
Know what your account needs before you begin.
Bring your number, current WhatsApp setup and first use case. We can review the account requirements and map the practical setup path.
Review your requirementsA few useful answers
Know what to expect.
Review the details before choosing your workflow.
Explore plansCan I connect an existing WhatsApp number?
The supported path depends on how the number is currently used and the account’s eligibility. Bring the current number setup to the walkthrough so we can review the available onboarding options.
Does the Business API remove messaging limits?
No. WhatsApp account limits, template requirements and the customer service window still apply. Campaign capacity also depends on your Wydely plan and available credits.
What is the difference from Wydely’s Developer API?
WhatsApp Business API connects your business with WhatsApp messaging. Wydely’s Developer API lets your own software use supported Wydely resources with project credentials. They serve different parts of the workflow.
See Wydely in action
Start with the customer journey you want to improve.
See the workspace and review the WhatsApp account setup your business needs.